> For the complete documentation index, see [llms.txt](https://docs.archisketch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archisketch.com/guide/user-guide/pro-team-plan/team-plan-refund.md).
# Team Plan Usage Policy
### Start subscription
* Team plan subscriptions require **credit/debit cards issued by domestic card companies**to be available. **Foreign cards are not supported.**
* **The subscription starts as soon as payment is completed**.
#### Check subscription information
In the administrator (admin) account, **Dashboard → My Info → Account Settings → Billing Information**you can check it there.
#### Cancel subscription (disable auto-renewal)
* **Monthly subscription**: In the dashboard, **disable auto-renewal**is available. If you disable auto-renewal, **you can use it until the end of that month and then it will end**.
* **Annual subscription**: Auto-renewal cannot be disabled. If you want to cancel your subscription, **please contact Archisketch Customer Support (Channel Talk)**.
{% hint style="warning" %}
**Notes after subscription expiration**: After the expiration date, the existing team plan domain will be **deactivated and cannot be restored**. Once a subscription has expired, it cannot be reversed, so please decide carefully.
{% endhint %}
#### Change payment method (annual ↔ monthly)
You cannot change the payment method during the subscription period (1 year). To change it, **you must cancel and refund the existing subscription, then subscribe again with the method you want**.
#### Payment failure & grace period
* If payment fails due to a card issue (limit exceeded, expired card, etc.), **a 7-day grace period**is granted. During this period, **an automatic retry is made every day at 10:00 AM**and if payment succeeds, the service remains active normally.
* If payment is not made by the end of the grace period (**the 8th day**), the domain will be deactivated.
* Check the card registration status in the administrator account \[Subscription Information], and if you update the billing information within the grace period, you can continue using the service without interruption.
#### If the service is deactivated due to payment failure
If automatic payment fails for 7 days, the service will stop and the domain will be deactivated starting on the 8th day. To resume, **manual payment**is required.
* Request for restoration: Email or Channel Talk
* The support team will help with payment processing and domain restoration.
{% hint style="danger" %}
such as payment method issues **customer-side reasons**If payment fails for reasons such as these, even if the service is suspended, the subscription period will not be extended, and compensation or refunds for that period will not be provided.
{% endhint %}
#### Add/remove accounts (change number of people)
After the initial subscription, you can add or remove accounts (team members). Please request a change to the account limit through \*\*Customer Support (Channel Talk)\*\*.
* **Add account**: Additional payment → increase account limit → new member joins and uses
* **Remove account**: Proactively delete accounts in Dashboard \[Account Management] → request a lower limit from Customer Support → confirm the reduced account limit
* Both additional charges and refunds **only with the card used for the initial payment** are processed, and only one card can be registered.
\
📌 **Payment amount when adding accounts**
{% tabs %}
{% tab title="Customers with monthly installment payments" %}
Additional account fees are billed on a prorated basis based on the remaining contract period.
* Additional fee (daily) = (monthly fee ÷ number of days in that month) × (remaining days including that month) × (number of additional accounts)
{% endtab %}
{% tab title="Customers with annual payment" %}
* If canceled early, the refund amount is calculated based on the remaining subscription period.
* The discount rate of the annual plan will be withdrawn, and the amount will be recalculated based on the original price.
* Additional accounts are billed in a lump sum after calculating the daily fee for the month of request.
* (A) Daily fee for the request month = (monthly fee ÷ number of days in that month) × (remaining days including that month) × (number of additional accounts)
* (B) Fee after the request month = (monthly usage fee) × (number of remaining months) × (number of additional accounts)
👉 **(A) + (B) = billed amount**
{% endtab %}
{% endtabs %}
**🚫 Refund when removing accounts**
Account removal is **only possible on the monthly payment/renewal date** . The fee for the removed account is **prorated based on the remaining contract period**, and refunded to the originally used (registered) payment method.
{% tabs %}
{% tab title="Customers with monthly installment payments" %}
Since account removal is only possible on the monthly payment/renewal date, installment payments have **no refund amount.**
💡 **Example**
* \[January 5, 2024] Installment payment
* \[February 20, 2024] Request to remove account → Account can be used until \[March 4, 2024]
* \[March 5, 2024] Account removal applied and installment payment billed
{% endtab %}
{% tab title="Customers with annual payment" %}
In the month when account removal is requested, the existing account can still be used, and from the following month until the subscription renewal date, the refund amount is calculated monthly and paid out.
**How to calculate refunds for annual payment when removing accounts**
**(A) Charges after the request month** = (monthly usage fee) × (number of remaining months) × (number of removed accounts)
**(B) Fee** = (charges after the request month) × 10%
**(C) Withdrawal discount amount** = (number of remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of removed accounts)
👉 **(A) − (B) − (C) = final refund amount**
\
💡 **Example**
* \[January 5, 2024] One-time payment
* \[February 20, 2024] Request to remove account → Account can be used until \[March 4, 2024]
* \[March 5, 2024] Refund for the removed account's usage from \[March 5, 2024 \~ January 4, 2025]
* \[January 5, 2025] Account removal applied and one-time payment billed
{% endtab %}
{% endtabs %}
#### Refund when canceling a subscription
Team plan refunds are **payment method (annual / monthly installment)**and **cancellation time**depending on the.
**If I cancel my subscription, can I get a refund?**
Refund eligibility depends on the time of cancellation. If you cancel within **7 days**after the initial payment, **a full refund**.
**What if you cancel after 7 days?**
Some amount may be refunded, or a refund fee may be charged.
> **Refund fee**: an amount proportional to the remaining days **10%** (based on the pre-discount amount)
{% tabs %}
{% tab title="Monthly installment payment cancellation" %}
Refunds are available for the unused remaining period. If you cancel your subscription, the service ends immediately.
📌 **How to calculate monthly installment refund amount**
**(D) Subscription fee for the remaining period** = (subscription days remaining until the next payment) × (daily subscription fee)
* Daily subscription fee = (installment payment amount ÷ total days in that month) × (number of accounts)
**(E) Refund fee** = (D) × 10%
👉 **(D) − (E) = final refund amount**
{% endtab %}
{% tab title="Prepaid annual payment cancellation" %}
The refund amount is calculated based on the remaining subscription period. **(A) Remaining balance of the one-time payment amount for the remaining period**minus **(B) Withdrawal discount amount**and **(C) Refund fee**will be deducted and refunded, and the service ends immediately when you cancel the subscription.
📌 **How to calculate prepaid annual payment refund amount**
**(A) Subscription fee for the remaining period** = (total daily subscription fee) + (total monthly subscription fee)
* Total daily subscription fee = (one-time payment amount ÷ 365 days) × (remaining days in the requested month) × (number of accounts)
* Total monthly subscription fee = (number of remaining months from the following month until the subscription renewal date) × (one-time payment amount ÷ 12 months) × (number of accounts)
**(B) Withdrawal discount amount** = (number of remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of accounts)
**(C) Refund fee** = (A) × 10%
👉 **(A) − (B) − (C) = final refund amount**
{% endtab %}
{% endtabs %}
**Will I get a refund if I haven't used all the accounts I paid for?**
Members can join within the number of accounts set at the time of initial payment, and **refunds are not available regardless of the number of members who joined**. (For example, if you paid for a 5-person plan but only 3 people actually used it, a refund is not available)
#### Refund process
* A refund request is submitted through Customer Support (Channel Talk).
* **Only to the card used for payment** refunds are possible.
* Refund processing **takes about 5 to 7 business days** .
---
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