> For the complete documentation index, see [llms.txt](https://docs.archisketch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archisketch.com/guide/user-en/pro-team-plan/team-plan-refund.md).
# Team Plan Usage Policy
### Start subscription
* For Team Plan subscriptions, **a credit/debit card issued by a domestic card company**is required. **Foreign cards are not supported.**
* **The subscription starts immediately once payment is completed**.
#### Check subscription information
In the admin account **Dashboard → My Info → Account Settings → Billing Information**you can check it.
#### Cancel subscription (disable auto-renewal)
* **Monthly subscription**: In the dashboard **Disable auto-renewal**is available. If you disable auto-renewal, **it will end after use until the expiration date of that month**.
* **Annual subscription**: You cannot disable auto-renewal. To cancel your subscription, **contact Archisketch Customer Support (ChannelTalk)**please.
{% hint style="warning" %}
**Important note after subscription expiration**: After the expiration date, the existing Team Plan domain **will be deactivated and cannot be restored**. Once a subscription has expired, it cannot be reversed, so please decide carefully.
{% endhint %}
#### Change payment method (annual ↔ monthly)
You cannot change the payment method within the subscription period (1 year). To change it, **cancel and refund the existing subscription, then subscribe again with the desired plan**must be done.
#### Payment failure & grace period
* If payment fails due to card issues (limit exceeded, expired card, etc.), **a 7-day grace period**is granted. During this period, **automatic retries are made every day at 10:00 AM**and, if payment goes through, the service will continue normally.
* End of grace period (**day 8**) if payment is not made, the domain will be deactivated.
* In the admin account \[Subscription Information], check the card registration status, and if you update your payment information within the grace period, you can continue using it without interruption.
#### If the service is deactivated due to payment failure
If automatic payment fails for 7 days, the service will be suspended starting on day 8 and the domain will be deactivated. To resume, **manual payment**is required.
* Recovery request: email or ChannelTalk
* The support team will help process payment and restore the domain.
{% hint style="danger" %}
Issues with the payment method, etc. **Reasons attributable to the customer**If payment fails due to customer-side reasons, even if service is suspended, the subscription period will not be extended, and no compensation or refund will be provided for that period.
{% endhint %}
#### Add/Delete accounts (change number of users)
After the initial subscription, you can add or delete accounts (team members). Please request an account limit change through \*\*Customer Support (ChannelTalk)\*\*.
* **Add accounts**: Additional payment → increased account limit → new members can join and use
* **Delete accounts**: Proactively delete accounts in Dashboard \[Account Management] → request a limit reduction from customer support → confirm the account limit has been reduced
* For both additional charges and refunds **only to the card used for the initial payment** and only one card can be registered.
\
📌 **Payment amount when adding accounts**
{% tabs %}
{% tab title="Monthly installment payment customers" %}
The additional account fee is prorated based on the remaining contract period and billed.
* Additional fee (daily) = (monthly fee ÷ number of days in that month) × (remaining days including that month) × (number of additional accounts)
{% endtab %}
{% tab title="Annual payment customers" %}
* If canceled early, the refund amount is calculated based on the remaining subscription period.
* The annual plan discount is revoked, and it is recalculated based on the original price.
* Additional accounts are billed in a lump sum by calculating the daily rate for the month of application.
* (A) Daily rate for the application month = (monthly fee ÷ number of days in that month) × (remaining days including that month) × (number of additional accounts)
* (B) Fee after the application month = (monthly usage fee) × (remaining months) × (number of additional accounts)
👉 **(A) + (B) = Billing amount**
{% endtab %}
{% endtabs %}
**🚫 Refund when deleting accounts**
Account deletion is **only on the monthly payment date/renewal date** possible. The fee for deleted accounts **is prorated based on the remaining contract period**and refunded to the original (registered) payment method used for the initial payment.
{% tabs %}
{% tab title="Monthly installment payment customers" %}
Since account deletion is only possible on the monthly payment date/renewal date, installment payments have **no refund amount.**
💡 **Example**
* \[Jan 5, 2024] Installment payment
* \[Feb 20, 2024] Request to delete account → Account can be used until \[Mar 4, 2024]
* \[Mar 5, 2024] Account deletion applied and installment billing charged
{% endtab %}
{% tab title="Annual payment customers" %}
In the month the account deletion is requested, you continue using the existing account, and from the following month until the subscription renewal date, the refund amount is calculated monthly and paid out.
**How to calculate annual payment refunds when deleting accounts**
**(A) Fee after the application month** = (monthly usage fee) × (remaining months) × (number of deleted accounts)
**(B) Fee** = (fee after the application month) × 10%
**(C) Withdrawal discount amount** = (remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of deleted accounts)
👉 **(A) − (B) − (C) = Final refund amount**
\
💡 **Example**
* \[Jan 5, 2024] Lump-sum payment
* \[Feb 20, 2024] Request to delete account → Account can be used until \[Mar 4, 2024]
* \[Mar 5, 2024] Refund for usage of deleted accounts from \[Mar 5, 2024 \~ Jan 4, 2025]
* \[Jan 5, 2025] Account deletion applied and lump-sum billing charged
{% endtab %}
{% endtabs %}
#### Refund on subscription cancellation
Team Plan refunds depend on **payment method (annual / monthly installment)**and **cancellation timing**.
**Can I get a refund if I cancel my subscription?**
Refund eligibility depends on when you cancel. After the initial payment, **within 7 days**if you cancel **full refund**.
**If you cancel after 7 days?**
A portion may be refunded, or a refund fee may be charged.
> **Refund fee**: an amount proportional to the remaining days **10%** (based on the amount before discount)
{% tabs %}
{% tab title="Monthly installment payment cancellation" %}
A refund is available for the unused remaining period. If you cancel the subscription, the service ends immediately.
📌 **How to calculate refunds for monthly installment payments**
**(D) Subscription fee for the remaining period** = (subscription days remaining until the next payment date) × (daily subscription fee)
* Daily subscription fee = (installment payment amount ÷ total days in the month) × (number of accounts)
**(E) Refund fee** = (D) × 10%
👉 **(D) − (E) = Final refund amount**
{% endtab %}
{% tab title="Prepaid annual payment cancellation" %}
The refund amount is calculated based on the remaining subscription period. **(A) Balance for the remaining period out of the lump-sum payment amount**from **(B) Withdrawal discount amount**and **(C) Refund fee**is refunded after deducting these amounts, and if you cancel the subscription, the service ends immediately.
📌 **How to calculate refunds for prepaid annual payments**
**(A) Subscription fee for the remaining period** = (total daily subscription fee) + (total monthly subscription fee)
* Total daily subscription fee = (lump-sum payment amount ÷ 365 days) × (remaining days in the application month) × (number of accounts)
* Total monthly subscription fee = (remaining months from the following month until the subscription renewal date) × (lump-sum payment amount ÷ 12 months) × (number of accounts)
**(B) Withdrawal discount amount** = (remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of accounts)
**(C) Refund fee** = (A) × 10%
👉 **(A) − (B) − (C) = Final refund amount**
{% endtab %}
{% endtabs %}
**Can I get a refund if I didn't use as many accounts as I paid for?**
Members can join within the number of accounts set at the time of the initial payment, **refunds are not available regardless of the number of joined members**. (Example: if you paid for a 5-person plan but only 3 people actually used it, no refund is possible)
#### Refund procedure
* Refund requests are received through Customer Support (ChannelTalk).
* **only to the card used for payment** refunds are possible.
* Refund processing **5 to 7 business days** will take approximately.
---
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