> For the complete documentation index, see [llms.txt](https://docs.archisketch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archisketch.com/guide/user-en/pro-team-plan/team-plan-refund.md).
# Team Plan usage policy
### Start Subscription
* A Team Plan subscription requires **a domestic Korean credit or debit card**. **Foreign cards are not supported.**
* **The subscription starts as soon as payment is completed**.
#### Check Subscription Details
In the admin account **Dashboard → My Info → Account Settings → Payment Info**you can check it there.
#### Cancel Subscription (Turn off auto-renewal)
* **Monthly subscription**: In the dashboard, **turn off auto-renewal**is available. If you turn off auto-renewal, **the service will end after use until the expiration date of that month**.
* **Annual subscription**: Auto-renewal cannot be turned off. To cancel your subscription, **contact Archisketch Customer Center (ChannelTalk)**please.
{% hint style="warning" %}
**Notes after subscription expiration**: Once the expiration date passes, the existing Team Plan domain will be **deactivated and cannot be restored**. Once a subscription has expired, it cannot be reversed, so please decide carefully.
{% endhint %}
#### Change payment method (Annual ↔ Monthly)
You cannot change the payment method during the subscription period (1 year). To change it, **cancel and refund the existing subscription, then subscribe again using the desired method**.
#### Payment failure & grace period
* If payment fails due to a card issue (limit exceeded, expiration, etc.), **a 7-day grace period**is granted. During this period, **automatic retries are attempted every day at 10:00 AM**and if payment goes through, the service remains active normally.
* If payment is not completed by the end of the grace period (**day 8**), the domain will be deactivated.
* In the admin account \[Subscription Info], check the card registration status and update your payment information within the grace period to continue using the service without interruption.
#### If the service is deactivated due to payment failure
If automatic payment fails for 7 days, the service will be suspended and the domain deactivated starting on day 8. To resume, **manual payment**is required.
* Request recovery: email or ChannelTalk
* the support team will help process the payment and restore the domain.
{% hint style="danger" %}
Issues with payment method, etc. **customer-related reasons**If payment fails for reasons on the customer side, even if the service is suspended, the subscription period will not be extended and no compensation or refund will be provided for that period.
{% endhint %}
#### Add/Delete Accounts (Change number of users)
After the initial subscription, you can add or delete accounts (team members). Please request a change to the account limit through \*\*Customer Center (ChannelTalk)\*\*.
* **Add account**: Additional payment → increased account limit → new member joins and uses the service
* **Delete account**: Proactively delete accounts in Dashboard \[Account Management] → ask Customer Center to lower the limit → confirm the reduced account limit
* Both additional charges and refunds **only with the card used for the initial payment** are processed, and only one card can be registered.
\
📌 **Payment amount when adding accounts**
{% tabs %}
{% tab title="Monthly installment payment customers" %}
Additional account fees are prorated based on the remaining contract period and billed accordingly.
* Additional fee (daily) = (monthly fee ÷ number of days in the month) × (remaining days including the current month) × (number of additional accounts)
{% endtab %}
{% tab title="Annual payment customers" %}
* If terminated early, the refund amount is calculated based on the remaining subscription period.
* The discount rate of the annual plan is withdrawn, and the amount is recalculated based on the original price.
* Additional accounts are billed in a lump sum after calculating the daily fee for the month of application.
* (A) Daily fee for the application month = (monthly fee ÷ number of days in the month) × (remaining days including the current month) × (number of additional accounts)
* (B) Fee after the application month = (monthly fee) × (number of remaining months) × (number of additional accounts)
👉 **(A) + (B) = billed amount**
{% endtab %}
{% endtabs %}
**🚫 Refund when deleting accounts**
Account deletion is **only available on the monthly payment date/renewal date** . The fee for a deleted account is **prorated based on the remaining contract period**and refunded to the initially used (registered) payment method.
{% tabs %}
{% tab title="Monthly installment payment customers" %}
Because account deletion is only possible on the monthly payment date/renewal date, installment payments **have no refund amount.**
💡 **Example**
* \[January 5, 2024] Installment payment
* \[February 20, 2024] Request to delete account → Account can be used until \[March 4, 2024]
* \[March 5, 2024] Account deletion applied and installment payment billed
{% endtab %}
{% tab title="Annual payment customers" %}
In the month you request account deletion, you continue using the existing account, and from the following month until the subscription renewal date, the refund amount is calculated monthly and paid.
**How to calculate annual payment refunds when deleting accounts**
**(A) Fee after the application month** = (monthly fee) × (number of remaining months) × (number of deleted accounts)
**(B) Fee** = (fee after the application month) × 10%
**(C) Withdrawal discount amount** = (number of remaining months ÷ 12 months) × (monthly fee) × (discount rate 20%) × (number of deleted accounts)
👉 **(A) − (B) − (C) = final refund amount**
\
💡 **Example**
* \[January 5, 2024] Lump-sum payment
* \[February 20, 2024] Request to delete account → Account can be used until \[March 4, 2024]
* \[March 5, 2024] Refund for usage from \[March 5, 2024 \~ January 4, 2025] for deleted accounts
* \[January 5, 2025] Account deletion applied and lump-sum payment billed
{% endtab %}
{% endtabs %}
#### Refund when canceling subscription
Team Plan refunds depend on **payment method (annual / monthly installment)**and **cancellation timing**.
**Can I get a refund if I cancel my subscription?**
Refund eligibility depends on when you cancel. After the initial payment, **within 7 days**if you cancel, **a full refund**.
**What if you cancel after 7 days?**
Some amount may be refunded, or a refund fee may be charged.
> **Refund fee**: an amount proportional to the remaining days **10%** (based on the amount before discount)
{% tabs %}
{% tab title="Cancel monthly installment payment" %}
Refunds are available for the unused remaining period. If you cancel your subscription, the service ends immediately.
📌 **How to calculate monthly installment refund amounts**
**(D) Subscription fee for remaining period** = (number of subscription days remaining until the next payment) × (daily subscription fee)
* Daily subscription fee = (installment payment amount ÷ total days in the month) × (number of accounts)
**(E) Refund fee** = (D) × 10%
👉 **(D) − (E) = final refund amount**
{% endtab %}
{% tab title="Cancel prepaid annual payment" %}
The refund amount is calculated based on the remaining subscription period. **(A) Remaining balance of the lump-sum payment for the remaining period**minus **(B) withdrawal discount amount**and **(C) refund fee**will be refunded after deductions, and if you cancel your subscription, the service ends immediately.
📌 **How to calculate prepaid annual payment refunds**
**(A) Subscription fee for remaining period** = (total daily subscription fee) + (total monthly subscription fee)
* Total daily subscription fee = (lump-sum payment amount ÷ 365 days) × (remaining days in the application month) × (number of accounts)
* Total monthly subscription fee = (number of months remaining from the following month until the subscription renewal date) × (lump-sum payment amount ÷ 12 months) × (number of accounts)
**(B) withdrawal discount amount** = (number of remaining months ÷ 12 months) × (monthly fee) × (discount rate 20%) × (number of accounts)
**(C) refund fee** = (A) × 10%
👉 **(A) − (B) − (C) = final refund amount**
{% endtab %}
{% endtabs %}
**Will I be refunded if I didn't use as many accounts as I paid for?**
Members can join within the number of accounts set at the time of the initial payment, and **refunds are not available regardless of the number of joined members**. (For example, if you paid for a 5-person plan but only 3 people actually used it, a refund is not available)
#### Refund process
* A refund request is received through Customer Center (ChannelTalk).
* **Only to the card used for payment** refunds are possible.
* The refund process takes **about 5–7 business days** .
---
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