Team Plan usage policy
At a glance, learn about starting a subscription, canceling a subscription, account management, and refunds for the Professional Team Plan.
Start subscription
A Team Plan subscription requires a credit/debit card from a domestic Korean card issuer. Foreign cards are not supported.
The subscription starts as soon as payment is completed.
Check subscription details
From the admin account, Dashboard → My Info → Account Settings → Billing Informationyou can check it.
Cancel subscription (turn off auto-renewal)
Monthly subscription: From the dashboard, turn off auto-renewal is available. If you turn off auto-renewal, the service will continue until the end of that month and then end.
Annual subscription: turning off auto-renewal is not available. If you want to cancel your subscription, please contact Archisketch Customer Support (ChannelTalk).
Important notes after subscription expiry: Once the expiration date passes, the existing Team Plan domain will be deactivated and cannot be restored. Once a subscription expires, it cannot be reversed, so please decide carefully.
Changing billing method (annual ↔ monthly)
You cannot change the billing method during the subscription period (1 year). To make a change, cancel and refund the existing subscription, then subscribe again with the desired method.
Payment failure & grace period
If payment fails due to card issues (limit exceeded, expired card, etc.), a 7-day grace period is granted. During this period, automatic retry is attempted every day at 10:00 AMand the service remains active if payment goes through.
If payment is not completed by the end of the grace period (day 8), the domain will be deactivated.
In the admin account [Subscription Details], check the card registration status and update your billing information within the grace period to continue using the service without interruption.
When the service is deactivated due to payment failure
If automatic payment fails for 7 days, the service will be suspended and the domain deactivated starting on day 8. To resume, manual payment is required.
Request for restoration: email support@archisketch.com or ChannelTalk
the support team will help you process the payment and restore the domain.
Payment method issues, etc. for customer-side reasonsIf payment fails for reasons attributable to the customer, even if the service is suspended, the subscription period will not be extended and compensation or refunds for that period will not be provided.
Adding/removing accounts (changing headcount)
After the initial subscription, you can add or remove accounts (team members). Please request a change to the account limit through **Customer Support (ChannelTalk)**.
Add account: additional payment → increased account limit → new members can join and use the service
Delete account: proactively delete accounts in Dashboard [Account Management] → request a lower limit from Customer Support → confirm the reduced account limit
For both additions and refunds only the card used for the initial payment will be used, and only one card can be registered.
📌 Payment amount when adding accounts
the additional account fee is billed on a prorated basis according to the remaining contract period.
Additional fee (daily) = (monthly fee ÷ number of days in the month) × (remaining days in that month) × (number of additional accounts)
If canceled mid-term, the refund amount is calculated based on the remaining subscription period.
The discount rate for the annual plan is revoked, and the amount is recalculated based on the original price.
Additional accounts are billed in a lump sum after calculating the daily fee for the month of application.
(A) Daily fee for the application month = (monthly fee ÷ number of days in the month) × (remaining days in that month) × (number of additional accounts)
(B) Fee after the application month = (monthly usage fee) × (remaining months) × (number of additional accounts)
👉 (A) + (B) = Billing amount
🚫 Refund when deleting accounts
Account deletion is only available on the monthly payment/renewal date . The fee for deleted accounts is prorated based on the remaining contract periodand refunded to the original (registered) payment method used for the initial payment.
Since account deletion is only possible on the monthly payment/renewal date, installment payments have no refund amount.
💡 Example
[January 5, 2024] installment payment
[February 20, 2024] account deletion request → accounts can be used until [March 4, 2024]
[March 5, 2024] account deletion applied and installment payment billed
In the month you request account deletion, you continue using the existing account, and from the following month until the subscription renewal date, the refund amount is calculated on a monthly basis and paid out.
How to calculate refunds for annual payment when deleting accounts
(A) Fee after the application month = (monthly usage fee) × (remaining months) × (number of deleted accounts)
(B) Fee = (fee after the application month) × 10%
(C) Withdrawal discount amount = (remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of deleted accounts)
👉 (A) − (B) − (C) = final refund amount
💡 Example
[January 5, 2024] lump-sum payment
[February 20, 2024] account deletion request → accounts can be used until [March 4, 2024]
[March 5, 2024] refund for usage from [March 5, 2024 ~ January 4, 2025] for deleted accounts
[January 5, 2025] account deletion applied and lump-sum payment billed
Refund when canceling a subscription
Team Plan refunds depend on the payment method (annual / monthly installment)and the time of cancellation.
Can I get a refund if I cancel my subscription?
Refund eligibility depends on the timing of cancellation. Within 7 days after the initial payment, a full refund.
What if I cancel after 7 days?
A partial refund may be issued, or a refund fee may apply.
Refund fee: of the amount proportional to the remaining days 10% (based on the amount before discount)
Refunds are available for the unused remaining period. If you cancel your subscription, the service ends immediately.
📌 How to calculate refunds for monthly installment payments
(D) Subscription fee for the remaining period = (number of subscription days remaining until the next payment) × (daily subscription fee)
Daily subscription fee = (installment amount ÷ total number of days in the month) × (number of accounts)
(E) Refund fee = (D) × 10%
👉 (D) − (E) = final refund amount
The refund amount is calculated based on the remaining subscription period. (A) Remaining balance for the remaining period out of the lump-sum payment amountminus (B) withdrawal discount amountand (C) refund feeand then refunded. If you cancel your subscription, the service ends immediately.
📌 How to calculate refunds for prepaid annual payment
(A) Subscription fee for the remaining period = (total daily subscription fee) + (total monthly subscription fee)
Total daily subscription fee = (lump-sum payment amount ÷ 365 days) × (remaining days in the application month) × (number of accounts)
Total monthly subscription fee = (remaining months from the following month until the subscription renewal date) × (lump-sum payment amount ÷ 12 months) × (number of accounts)
(B) withdrawal discount amount = (remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of accounts)
(C) refund fee = (A) × 10%
👉 (A) − (B) − (C) = final refund amount
Do I get a refund if I haven't used all the accounts I paid for?
Members can join within the number of accounts set at the time of the initial payment, and refunds are not available regardless of the number of members who joined. (For example, if you paid for a 5-person plan but only 3 people actually used it, no refund is available.)
Refund process
A refund request is received through Customer Support (ChannelTalk).
Only to the card used for payment can refunds be issued.
Refund processing takes about 5 to 7 business days .
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