> For the complete documentation index, see [llms.txt](https://docs.archisketch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archisketch.com/guide/user-en/pro-team-plan/team-plan-refund.md).
# Team Plan Usage Policy
### Start subscription
* The Team Plan subscription includes **credit or debit cards issued by domestic Korean card companies**are required. **Foreign cards are not supported.**
* **The subscription starts as soon as payment is completed**.
#### Check subscription information
From the admin account, **Dashboard → My Info → Account Settings → Billing Information**you can check it there.
#### Cancel subscription (turn off auto-renewal)
* **Monthly subscription**: In the dashboard, **turning off auto-renewal**is available. If you turn off auto-renewal, **it will end after use until the expiration date of that month**.
* **Annual subscription**: turning off auto-renewal is not available. If you want to cancel your subscription, **please contact Archisketch Customer Support (Channel Talk)**.
{% hint style="warning" %}
**Important notes after subscription expiration**: After the expiration date passes, the existing Team Plan domain will be **deactivated and cannot be restored**. Once a subscription has expired, it cannot be reversed, so please decide carefully.
{% endhint %}
#### Changing payment method (annual ↔ monthly)
You cannot change the payment method during the subscription period (1 year). To change it, **you must cancel and get a refund for the existing subscription, then subscribe again using the desired method**.
#### Payment failure & grace period
* If payment fails due to a card issue (limit exceeded, expired card, etc.), **a 7-day grace period**is provided. During this period, **automatic retry occurs every day at 10:00 AM**and if payment is completed, the service will remain active normally.
* If payment is not completed by the end of the grace period (**the 8th day**), the domain will be deactivated.
* In the admin account \[Subscription Information], check the card registration status and update the payment information within the grace period to continue using the service without interruption.
#### If the service is deactivated due to payment failure
If automatic payment fails for 7 days, the service will be suspended starting on the 8th day and the domain will be deactivated. To resume, **manual payment**is required.
* Recovery request: Email or Channel Talk
* Our support team will help you with payment processing and domain recovery.
{% hint style="danger" %}
Due to issues with the payment method, etc. **for customer-related reasons**if payment fails, the subscription period will not be extended even if the service is suspended, and compensation or refunds for that period will not be provided.
{% endhint %}
#### Adding or deleting accounts (changing number of people)
After the initial subscription, you can add or remove accounts (team members). Please request an account limit change through \*\*Customer Support (Channel Talk)\*\*.
* **Add accounts**: Additional payment → increased account limit → new members can join and use
* **Delete accounts**: Proactively delete accounts in the dashboard \[Account Management] → request a lower limit from Customer Support → confirm the reduced account limit
* Both additional charges and refunds **only with the card used for the initial payment** are processed, and only one card can be registered.
\
📌 **Payment amount when adding accounts**
{% tabs %}
{% tab title="Customers with monthly installment payments" %}
Additional account fees are calculated proportionally based on the remaining contract period.
* Additional fee (per day) = (monthly fee ÷ number of days in the month) × (remaining days in that month) × (number of additional accounts)
{% endtab %}
{% tab title="Customers with annual payments" %}
* If canceled midway, the refund amount is calculated based on the remaining subscription period.
* The discount rate for the annual plan will be revoked, and the amount will be recalculated based on the original price.
* Additional accounts are billed in a lump sum based on the daily rate of the month in which the request is made.
* (A) Daily rate for the requested month = (monthly fee ÷ number of days in the month) × (remaining days in that month) × (number of additional accounts)
* (B) Charges after the requested month = (monthly fee) × (number of remaining months) × (number of additional accounts)
👉 **(A) + (B) = billing amount**
{% endtab %}
{% endtabs %}
**🚫 Refunds when deleting accounts**
Account deletion **is only possible on the monthly payment/renewal date** The fee for the deleted account is **calculated proportionally based on the remaining contract period**and refunded to the original (registered) payment method used for the initial payment.
{% tabs %}
{% tab title="Customers with monthly installment payments" %}
Since account deletion is only possible on the monthly payment/renewal date, installment payments are **not refundable.**
💡 **Example**
* \[January 5, 2024] Installment payment
* \[February 20, 2024] Request to delete account → Account available until \[March 4, 2024]
* \[March 5, 2024] Account deletion applied and installment payment billed
{% endtab %}
{% tab title="Customers with annual payments" %}
In the month when account deletion is requested, the existing account remains in use, and from the following month until the subscription renewal date, the refund amount is calculated monthly and paid.
**How to calculate annual payment refunds when deleting accounts**
**(A) Charges after the requested month** = (monthly fee) × (number of remaining months) × (number of deleted accounts)
**(B) Fee** = (charges after the requested month) × 10%
**(C) Withdrawal discount amount** = (number of remaining months ÷ 12 months) × (monthly fee) × (discount rate 20%) × (number of deleted accounts)
👉 **(A) − (B) − (C) = final refund amount**
\
💡 **Example**
* \[January 5, 2024] Lump-sum payment
* \[February 20, 2024] Request to delete account → Account available until \[March 4, 2024]
* \[March 5, 2024] Refund for usage from \[March 5, 2024 \~ January 4, 2025] for deleted accounts
* \[January 5, 2025] Account deletion applied and lump-sum payment billed
{% endtab %}
{% endtabs %}
#### Refunds when canceling a subscription
Team Plan refunds **depend on the payment method (annual / monthly installment)**and **the time of cancellation**.
**Can I get a refund if I cancel my subscription?**
Whether a refund is possible depends on the time of cancellation. Within **7 days**after the initial payment, **a full refund**.
**If you cancel after 7 days?**
Some amount may be refunded, or a refund fee may be charged.
> **Refund fee**: of the amount proportional to the remaining days **10%** (based on the amount before discount)
{% tabs %}
{% tab title="Cancel monthly installment payment" %}
A refund is available for the unused remaining period. If you cancel your subscription, the service ends immediately.
📌 **How to calculate refunds for monthly installment payments**
**(D) Subscription fee for the remaining period** = (number of subscription days remaining until the next payment) × (daily subscription fee)
* Daily subscription fee = (installment payment amount ÷ total number of days in the month) × (number of accounts)
**(E) Refund fee** = (D) × 10%
👉 **(D) − (E) = final refund amount**
{% endtab %}
{% tab title="Cancel prepaid annual payment" %}
The refund amount is calculated based on the remaining subscription period. **(A) Balance for the remaining period from the lump-sum payment amount**minus **(B) Withdrawal discount amount**and **(C) Refund fee**will be refunded after deductions, and if you cancel your subscription, the service ends immediately.
📌 **How to calculate refunds for prepaid annual payments**
**(A) Subscription fee for the remaining period** = (total daily subscription fee) + (total monthly subscription fee)
* Total daily subscription fee = (lump-sum payment amount ÷ 365 days) × (remaining days in the requested month) × (number of accounts)
* Total monthly subscription fee = (number of months remaining from the following month until the subscription renewal date) × (lump-sum payment amount ÷ 12 months) × (number of accounts)
**(B) Withdrawal discount amount** = (number of remaining months ÷ 12 months) × (monthly fee) × (discount rate 20%) × (number of accounts)
**(C) Refund fee** = (A) × 10%
👉 **(A) − (B) − (C) = final refund amount**
{% endtab %}
{% endtabs %}
**Can I get a refund if I didn't use the number of accounts I paid for?**
Members can join within the number of accounts set at the time of the initial payment, and **refunds are not available regardless of the number of members who joined**. (For example, if you paid for a 5-person plan but only 3 people actually used it, no refund is available)
#### Refund process
* A refund request is received through Customer Support (Channel Talk).
* **Only to the card used for payment** refunds are possible.
* Refund processing **takes about 5 to 7 business days** .
---
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