Subscription, Payment, and Refund Guide

Please find the plan you are using below and go to the guide you need.

• I’m using a personal plan (Standard·Plus) → 1. Personal plan

• I’m using a team plan (subscription·payment·refund) → 2. Team plan

• I want to top up credits or get a refund → 3. Credit top-up·refund

• I want to check my payment method·receipt → 4. Payment method · billing history

Before you start — Open the subscription info screen

All settings related to payment and subscription can be managed on the Account Settings > Subscription·Payment screen.

Path

Archisketch login → click your profile in the top right → Account Settings → Subscription·Payment

On this screen, you can check your current plan, next payment date, payment method, and billing history, and you can also turn off auto-renewal or cancel your subscription.

1. Personal plan (Standard·Plus) guide · cancellation · refund

Which plan should I choose?

Choose a plan based on your project volume and the features you need.

• If you don’t create many designs → Free Basic planlets you use a variety of basic features.

• If you need advanced features → Paid Standard·Plus plans are recommended. They are especially suitable in the cases below.

  • When you want to edit furniture materials directly in the editor

  • When you want to upload your own modeling files

  • When you want to upload finishing materials yourself (Plus)

  • When you want to upload drawings as CAD files (Plus)

  • When you use a large number of renders every month

For a detailed plan comparison, please check Plan and feature guide.

When is the fee charged?

• The Basic plan is free of charge.

• For Standard·Plus, after the first payment, the registered payment method will be automatically charged on each payment date.

• If you do not want to continue, before the next payment date turn off auto-renewal. (See below for how to do it.)

Difference between personal plans and corporate (team) plans

• Personal plan: You can use Archisketch’s free modeling and finishing materials provided by default. It is suitable for individual users and allows convenient use of basic features.

• Corporate (team) plan: In addition to basic features, it provides company-tailored services and brand-specific support. If you need separate support, you can receive guidance through an implementation inquiry.

How to cancel your subscription

If you want to stop using the personal plan, there are two ways. To stop without losing money, we recommend turning off auto-renewal.

1) Turn off auto-renewal (recommended)

If you turn off auto-renewal before the next payment date, you will not be charged for the next payment. You can continue using the already paid period until the end.

Path

Account Settings → Subscription Info → right side of Subscription Info ‘Turn off auto-renewal’ Select

2) Cancel subscription immediately

You will be switched to the Basic (free) planright away.

Refund guide

• For Standard·Plus, if it is within 7 daysafter payment, a full refund.

• is available. If more than 7 days have passed, when you turn off auto-renewal, you can use it until the end of that month, and the subscription will be automatically canceled starting next month.

• . If you want to stop auto payments in advance, please use ‘Turn off auto-renewal.’

• The Basic (free) plan has no payment, so it is not eligible for a refund.

2. Team plan (subscription·payment·refund)

We explain at a glance how to start a subscription, cancel a subscription, manage an account, and get a refund for the Professional Team plan. (For changing payment cards·receipts, 4. Payment method · billing history see below)

Start subscription

• To subscribe to a team plan, you need a credit or debit card from a domestic card issuer. Foreign cards are not supported.

• The subscription starts as soon as payment is completed.

Check subscription info

In an administrator (admin) account, Dashboard → My Info → Account Settings → Billing Informationyou can check it there.

Cancel subscription (turn off auto-renewal)

• Monthly subscription: can be done in the dashboard. turning off auto-renewalIf you turn off auto-renewal, the service ends after using it until the expiration date of that month.

• Annual subscription: auto-renewal cannot be turned off. If you want to cancel your subscription, contact Archisketch customer support (Channel Talk).

Change payment method (annual ↔ monthly)

You cannot change the payment method within the subscription period (1 year). To change it, cancel and refund the existing subscription, then subscribe again using the method you want.

Payment failure & grace period

• If payment fails due to a card issue (limit exceeded, expiration, etc.), a 7-day grace periodis granted. During this period, automatic retries are made every day at 10:00 AM, and if payment goes through, the service remains active normally.

• If payment is not completed by the end of the grace period (day 8), the domain will be deactivated.

• In the admin account [Subscription Info], check the card registration status, and if you update the payment information within the grace period, you can continue using it without interruption.

If the service is deactivated due to payment failure

If automatic payment fails for 7 days, the service stops and the domain is deactivated starting on day 8. To resume, manual paymentis required.

• Recovery request: email support@archisketch.com or Channel Talk

• The support team will help with payment processing and domain recovery.

Add or delete accounts (change number of people)

After the initial subscription, you can add or delete accounts (team members). Please request a change to your account limit through **Customer Support (Channel Talk)**.

• Add account: additional payment → increase account limit → new members join and use the service

• Delete account: proactively delete accounts in Dashboard [Account Management] → request Customer Support to lower the limit → confirm the account limit has been reduced

• Both additions and refunds are processed only with the card used for the first payment, and only one card can be registered.

🟢 Payment amount when adding accounts

Monthly installment payment customers

2) Annual payment customers

1) Monthly installment payment customers — Additional account fees are billed on a prorated basis according to the remaining contract period.

Additional fee (daily) = (monthly fee ÷ number of days in that month) × (remaining days including that month) × (number of additional accounts)

2) Annual payment customers

• If canceled midway, the refund amount is calculated based on the remaining subscription period.

• The discount rate of the annual plan is withdrawn, and it is recalculated based on the original rate.

• Additional accounts are charged in a lump sum by calculating the daily fee for the month in which the request is made.

• (A) Daily fee for the request month = (monthly fee ÷ number of days in that month) × (remaining days including that month) × (number of additional accounts)

• (B) Fee after the request month = (monthly fee) × (number of remaining months) × (number of additional accounts)

👉 (A) + (B) = billed amount

🚫 Refund when deleting accounts

Account deletion is possible only on the monthly payment/renewal date . The fee for the deleted account is prorated based on the remaining contract period, and refunded to the originally used (registered) payment method.

Monthly installment payment customers

Annual payment customers

1) Monthly installment payment customers

Since account deletion is only possible on the monthly payment/renewal date, installment payments have no refund amount.

💡 Example

• [2024-01-05] Installment payment

• [2024-02-20] Request to delete account → [2024-03-04] account can be used until

• [2024-03-05] account deletion applied, installment payment billed

2) Annual payment customers

In the month you request account deletion, you continue using the existing account, and from the following month until the subscription renewal date, a refund is paid based on a monthly calculation.

📌 How to calculate a refund for annual payment when deleting accounts

(A) Fee after the request month = (monthly fee) × (number of remaining months) × (number of deleted accounts)

(B) Fee = (fee after the request month) × 10%

(C) Withdrawal discount amount = (number of remaining months ÷ 12 months) × (monthly fee) × (discount rate 20%) × (number of deleted accounts)

👉 (A) − (B) − (C) = final refund amount

💡 Example

• [2024-01-05] Lump-sum payment

• [2024-02-20] Request to delete account → [2024-03-04] account can be used until

• [2024-03-05] Refund for the deleted account for usage from [2024-03-05 ~ 2025-01-04]

• [2025-01-05] Account deletion applied, lump-sum payment billed

Refund when canceling subscription

Team plan refunds depend on payment method (annual / monthly installment)and cancellation timing.

If I cancel my subscription, can I get a refund?

Whether a refund is possible depends on when you cancel. After the first payment, 7 daysif you cancel a full refund.

What if you cancel after 7 days?

some amount may be refunded or a refund fee may be charged.

Refund fee: an amount proportional to the remaining days 10% (based on the amount before discount)

If I didn’t use all the accounts I paid for, can I get a refund?

Members can join within the number of accounts set at the time of the initial payment, and refunds are not available regardless of the number of members who joined. (Example: If you paid for a 5-person plan but only 3 people actually used it, no refund is available.)

Refund process

• A refund request is received through Customer Support (Channel Talk).

• Refunds are available only to the card used for payment.

• Refund processing takes about 5–7 business days .

3. Credit top-up·refund

Credits can be topped up directly in the top-up modal, and refunds are also available if the conditions are met.

Top up credits

On a screen where credits are needed, the top up button opens the top-up modal. Select the amount to top up, check the payment method, and complete the payment to receive credits.

Credit refund guide

• After payment, 7 daysonly credits within

• Unused credits are automatically expired after 1 year from the date they were credited.

• If you want a refund, please contact Channel Talkin the bottom right of the website.

4. Payment method · billing history

Change payment card

In an admin account, Dashboard → My Info → Subscription Info → Change billing informationyou can register or change your card there. From the next payment onward, the changed card will be charged.

• Before the next payment dateit must be completed to apply to that payment. (Example: If the next payment date is August 25, complete it by August 24.)

• Only one card can be registered , and multiple cards cannot be saved.

Check billing history·receipts

In Billing historyyou can check the date, item, amount, and status (payment completed), and you can download receipts using the icon for each item.

5. Cases where refunds are not available

Unfortunately, refunds are difficult in the following cases.

1. Refund of the unused balance even if fewer people used it than the number of accounts paid for (e.g., only 3 people used a 5-person plan)

2. Remaining days when switching to Basic with the ‘Cancel subscription immediately’ button

3. Credits after 7 days from payment

4. Accounts restricted for violating terms or for fraudulent use

6. Frequently Asked Questions (FAQ)

Q. What is the difference between ‘Turn off auto-renewal’ and ‘Cancel subscription immediately’?

Turning off auto-renewal stops billing only from the next payment onward, and you can use the already paid period until the end. This is the way to stop without losing money. Cancel subscription immediately switches you to Basic (free) right away and there is no refund for the remaining days, so if it is before the payment date, we recommend turning off auto-renewal.

Q. I paid for a 5-person plan, but only 3 people actually used it. Can I get a refund for the difference?

Since the number of accounts set at the time of payment is the 기준, refunds for unused portions are difficult. However, if you adjust the number of people before renewal, the next payment will be billed based on the reduced number.

Q. How long does refund processing take?

Channel Talk inquiry → eligibility guidance (1–2 business days) → card refund (5–7 business days). You can think of the whole process as taking about a week.

Q. I canceled or replaced the card used for payment. Can I still get a refund?

Refunds are normally made to the payment card, but depending on the card issuer’s policy, it may be processed another way. If you let us know through Channel Talk that the card has changed, we’ll guide you.

Q. Are credits refundable?

Credits obtained through payment can be refunded if it is within 7 days after payment. Unused credits automatically expire 1 year after the date they were credited.

Q. What is the difference between canceling a subscription and deleting an account?

Canceling a subscription means stopping use of the service itself, while deleting an account means only reducing the number of users within the same plan. For example, if you want to go from a 5-person plan to a 4-person plan by removing one person, that is ‘deleting an account.’

Q. Is there a separate refund for the Basic (free) plan?

The Basic plan is a free plan with no payment, so it is not eligible for a refund.