> For the complete documentation index, see [llms.txt](https://docs.archisketch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archisketch.com/guide/faq-1/service/subscription.md). # Subscription, Payment, and Refund Guide Find the plan you are currently using below and move to the guide you want. * I’m using a personal plan (Standard·Plus) → **1. Personal plan** * I’m using a team plan (subscription·payment·refund) → **2. Team plan** * I want to add credit or get a refund → **3. Credit top-up·refund** * I want to check my payment method·receipt → **4. Payment method · billing history** *** ### Before you begin — open the subscription info screen All settings related to payments and subscriptions can be managed on the **Account Settings > Subscription·Payment** screen. **Path** Archisketch login → click your profile in the top right → **Account Settings** → **Subscription·Payment** On this screen, you can check your current plan, next billing date, payment method, and billing history, and turn off auto-renewal or cancel your subscription.
*** ### 1. Personal plan (Standard·Plus) guide · cancellation · refund #### Which plan should I choose? Choose a plan based on your project volume and the features you need. * If you don’t create many designs → **Free Basic plan**offers a variety of basic features as well. * If you need advanced features → Paid **Standard**·**Plus** plans are recommended. They are especially suitable for the cases below. * If you want to edit furniture materials directly in the editor * If you want to upload modeling files that you own * If you want to upload finishing materials yourself (Plus) * If you want to upload drawings as CAD files (Plus) * If you use a large number of renders each month | Category | Basic | Standard | Plus | | ----------------------------------- | ----- | -------- | ------------- | | Edit furniture materials | ❌ | ✔ | ✔ | | Upload modeling files | ❌ | ✔ | ✔ | | Upload finishing materials yourself | ❌ | ❌ | ✔ | | Upload CAD drawings | ❌ | ❌ | ✔ | | Monthly render allowance | Basic | Generous | Very generous | For a detailed plan comparison, please check [Plan and feature guide](https://www.archisketch.com/ko/pricing/). #### When is the fee charged? * The Basic plan is free of charge. * For Standard·Plus, after the initial payment, the registered payment method will be charged **automatically on each billing date**. * If you do not want to continue the subscription, please **turn off auto-renewal**before the next billing date. (See below for how.) #### Differences between personal plans and business (team) plans * **Personal plan**: You can use the free modeling and finishing materials provided by Archisketch. Suitable for individual users, with convenient access to basic features. * **Business (team) plan**: In addition to basic features, it provides business-tailored services and brand-specific support. If you need dedicated support, you can inquire about onboarding. #### How to cancel a subscription If you want to stop using the personal plan, there are two ways. If you want to stop without losing money, **turn off auto-renewal**is recommended. #### 1) Turn off auto-renewal (recommended) If you turn off auto-renewal before the next billing date, **you will not be charged again from the next billing date.** You can keep using the already paid period until the end. **Path** Account Settings → Subscription Info → right side of Subscription Info **'Turn off auto-renewal setting'** Select
#### 2) Cancel subscription immediately Right away **Basic (free) plan**will be switched to.
{% hint style="danger" %} **Notice**: If you click the 'Cancel subscription immediately' button, you will be switched to the Basic (free) plan immediately, and **refunds for the remaining days are not available**. If you want to use it until the billing date and then cancel, please use 'Turn off auto-renewal' above. {% endhint %} #### Refund information * For Standard·Plus, if it is within **7 days**after payment, **a full refund**. * If more than 7 days have passed, and auto-renewal is turned off, it can be used until that month, and **the subscription will be automatically canceled starting next month**. * . If you want to stop automatic payments in advance, please use 'Turn off auto-renewal'. * The Basic (free) plan has no payment and is therefore not eligible for a refund. *** ### 2. Team plan (subscription·payment·refund) Here’s a quick guide to starting a subscription, canceling a subscription, account management, and refunds for the Professional Team Plan. (For payment card changes and receipts, **4. Payment method · billing history** see below) #### Start subscription * A team plan subscription requires **a credit or debit card issued by a domestic card company**. **Foreign cards are not supported.** * **The subscription starts as soon as payment is completed**. #### Check subscription info On an admin account, **Dashboard → My Info → Account Settings → Payment Info**you can check it there.
#### Cancel subscription (turn off auto-renewal)
* **Monthly subscription**: can be done from the dashboard **turn off auto-renewal**. If you turn off auto-renewal, **you can use it until the expiration date for that month and then it ends**. * **Annual subscription**: you cannot use auto-renewal cancellation. If you want to cancel the subscription, **contact Archisketch Customer Support (ChannelTalk)**please. {% hint style="danger" %} **Important after subscription expires**: After the expiration date passes, the existing team plan domain **will be deactivated and cannot be restored**. Once a subscription has expired, it cannot be reversed, so please decide carefully. {% endhint %} #### Change billing method (annual ↔ monthly) You cannot change the billing method within the subscription period (1 year). To change it, **cancel and refund the existing subscription, then subscribe again with the method you want**. #### Payment failure & grace period * If payment fails due to card issues (limit exceeded, expired card, etc.), **a 7-day grace period**is granted. During this period, **an automatic retry is made every day at 10:00 AM**and if payment goes through, the service remains active normally. * If payment is not completed by the end of the grace period (**day 8**), the domain will be deactivated. * In the admin account \[Subscription Info], check the card registration status and update your payment information within the grace period to continue using it without interruption. #### If the service is deactivated due to payment failure If automatic payment fails for 7 days, the service will be suspended from day 8 and the domain will be deactivated. To resume, **manual payment**is required. * Request recovery: email or ChannelTalk * The support team will help with payment processing and domain recovery. {% hint style="danger" %} Payment method issues, etc. **customer-side reasons**If payment fails for customer-side reasons, such as a payment method issue, the subscription period will not be extended even if the service is suspended, and no compensation or refund will be provided for that period. {% endhint %} #### Add or remove accounts (change number of people) After the initial subscription, you can add or remove accounts (team members). Please request a change to your account limit through \*\*Customer Support (ChannelTalk)\*\*. * **Add accounts**: additional payment → increase account limit → new members join and use * **Remove accounts**: proactively delete accounts in Dashboard \[Account Management] → ask customer support to lower the limit → confirm the account limit has been reduced * For both additional charges and refunds **only the card used for the initial payment** will be used, and only one card can be registered. **🟢 Payment amount when adding accounts** {% tabs %} {% tab title="Monthly installment payment customer" %} **1) Monthly installment payment customer** — The fee for additional accounts is prorated based on the remaining contract period. Additional charge (daily) = (monthly fee ÷ number of days in that month) × (remaining days in that month) × (number of additional accounts)
{% endtab %} {% tab title="2) Annual payment customer" %} **2) Annual payment customer** * If canceled midway, the refund amount is calculated based on the remaining subscription period. * The discount rate of the annual plan is revoked, and it is recalculated based on the original price. * Additional accounts are charged in a lump sum by calculating the daily fee for the month in which they were requested. * (A) Daily fee for the request month = (monthly fee ÷ number of days in that month) × (remaining days in that month) × (number of additional accounts) * (B) Fee after the request month = (monthly usage fee) × (number of remaining months) × (number of additional accounts) 👉 **(A) + (B) = billed amount**
{% endtab %} {% endtabs %} **🚫 Refund when removing accounts** Account removal is **possible only on the monthly billing/renewal date** . The fee for the removed accounts is **prorated based on the remaining contract period**, and refunded to the originally used (registered) payment method. {% tabs %} {% tab title="Monthly installment payment customer" %} **1) Monthly installment payment customer** Since account removal is only possible on the monthly billing/renewal date, installment payments **have no refund amount.**
💡 **Example** * \[2024-01-05] Installment payment * \[2024-02-20] Request to remove account → \[2024-03-04] account can still be used until * \[2024-03-05] account removal applied and installment payment billed {% endtab %} {% tab title="Annual payment customer" %} **2) Annual payment customer** In the month when account removal is requested, you continue to use the existing account, and from the following month until the subscription renewal date, the refund amount is calculated monthly and paid out.
📌 **How to calculate annual payment refunds when removing accounts** **(A) Fees after the request month** = (monthly usage fee) × (number of remaining months) × (number of removed accounts) **(B) Fee** = (fees after the request month) × 10% **(C) Revoked discount amount** = (number of remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of removed accounts) 👉 **(A) − (B) − (C) = final refund amount** 💡 **Example** * \[2024-01-05] Lump-sum payment * \[2024-02-20] Request to remove account → \[2024-03-04] account can still be used until * \[2024-03-05] Refund for use from \[2024-03-05 \~ 2025-01-04] for the removed account * \[2025-01-05] Account removal applied and lump-sum payment billed {% endtab %} {% endtabs %} #### Refund when canceling subscription Team plan refunds depend on **payment type (annual / monthly installment)**and **cancellation timing**. **If I cancel my subscription, can I get a refund?** Refund eligibility depends on when you cancel. After the initial payment, **7 days**if you cancel **a full refund**. **What if you cancel after 7 days?** some amount may be refunded or a refund fee may be charged. > **Refund fee**: **10%** the amount proportional to the remaining days {% tabs %} {% tab title="(based on the pre-discount amount)" %} **How to calculate monthly installment payment refunds** Refunds are available for the unused remaining period. If you cancel the subscription, the service ends immediately. **(D) Subscription fee for remaining period** = (subscription days remaining until the next billing date) × (daily subscription fee) * Daily subscription fee = (installment payment amount ÷ total days in that month) × (number of accounts) **(E) Refund fee** = (D) × 10% 👉 **(D) − (E) = final refund amount** {% endtab %} {% tab title="Cancel prepaid annual payment" %} **2) Cancel prepaid annual payment** The refund amount is calculated based on the remaining subscription period. **(A) Remaining balance for the unused period of the lump-sum payment amount**minus **(B) Revoked discount amount**and **(C) Refund fee**after deduction, and the subscription ends immediately when canceled. \ 📌 **How to calculate refunds for prepaid annual payments** **(A) Subscription fee for remaining period** = (total daily subscription fee) + (total monthly subscription fee) * Total daily subscription fee = (lump-sum payment amount ÷ 365 days) × (remaining days in the requested month) × (number of accounts) * Total monthly subscription fee = (number of months remaining from the following month until the subscription renewal date) × (lump-sum payment amount ÷ 12 months) × (number of accounts) **(B) Revoked discount amount** = (number of remaining months ÷ 12 months) × (monthly usage fee) × (discount rate 20%) × (number of accounts) **(C) Refund fee** = (A) × 10% 👉 **(A) − (B) − (C) = final refund amount** {% endtab %} {% endtabs %} **If I paid for more accounts than I used, can I get a refund?** Members can join within the number of accounts set at the initial payment, and **refunds are not possible regardless of the number of joined members**. (For example, if you paid for a 5-person plan but only 3 people actually used it, no refund is available.) #### Refund process * A refund request is received through Customer Support (ChannelTalk). * **Refunds are only possible** to the card used for payment. * Refund processing **takes about 5–7 business days** . *** ### 3. Credit top-up·refund Credits can be topped up directly in the top-up modal, and refunds are available if the conditions are met. #### Top up credits On screens where credits are needed, **the top-up** button opens the top-up modal. Select the top-up amount, check the payment method, and complete payment to receive credits.
#### Credit refund information * After payment, **7 days**only credits within the * Unused credits will automatically expire **1 year after they are issued**. * If you want a refund, please contact **ChannelTalk**at the bottom right of the website. *** ### 4. Payment method · billing history #### Change payment card On an admin account, **Dashboard → My Info → Subscription Info → Change payment info**you can register or change your card there. From the next billing date, charges will be made to the changed card. * **before the next billing date**must be completed for the change to apply to that payment. (For example, if the next billing date is August 25, complete it by August 24.) * Cards **can only be registered as one** and multiple cards cannot be saved.
{% hint style="danger" %} Notice: Changing the payment card is only available for the 'Team plan'. {% endhint %} #### Check billing history and receipts **In Billing History**you can check the date, item, amount, and status (payment completed), and download receipts using the icons for each item.
{% hint style="danger" %} **Receipt issuance guide:** Receipts can only be issued for credit top-up history. {% endhint %} *** ### 5. Cases where refunds are not available Unfortunately, refunds are difficult in the following cases. 1. Refund of the unused difference even if fewer accounts were used than the number paid for (e.g. only 3 people used a 5-person plan) 2. Remaining days when switching to Basic using the 'Cancel subscription immediately' button 3. Credits after 7 days from payment 4. Accounts restricted due to violation of terms or fraudulent use *** ### 6. Frequently Asked Questions (FAQ) **Q. What is the difference between 'Turn off auto-renewal' and 'Cancel subscription immediately'?** Turning off auto-renewal stops billing only from the next payment onward, and you can use the currently paid period until the end. This is the way to stop without losing money. Cancel subscription immediately switches you to Basic (free) right away, and there is no refund for remaining days, so if it’s before the payment date, we recommend turning off auto-renewal. **Q. I paid for a 5-person plan, but only 3 people actually used it. Can I get a refund for the difference?** Because the number of accounts set at the time of payment is the 기준, refunds for unused portions are difficult. However, if you adjust the number of people before renewal, future billing will be based on the reduced number of people. **Q. How long does refund processing take?** ChannelTalk submission → eligibility confirmation (1–2 business days) → card refund (5–7 business days). In total, it takes about one week. **Q. I canceled or replaced the card used for payment. Can I still get a refund?** Refunds are, in principle, made to the payment card, but depending on the card company’s policy, it may be processed another way. If you let us know through ChannelTalk that the card has changed, we’ll guide you. **Q. Are credits refundable?** Credits obtained through payment can be refunded if it is within 7 days after payment. Unused credits will automatically expire 1 year after they are issued. **Q. What is the difference between canceling a subscription and deleting accounts?** Canceling a subscription means stopping use of the service itself, while deleting accounts means reducing only the number of users within the same plan. For example, if you want to go from a 5-person plan to 4 people by removing 1 person, that is 'delete accounts'. **Q. Is there a separate refund for the Basic (free) plan?** Basic is a free plan with no payment, so it is not eligible for refunds. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.archisketch.com/guide/faq-1/service/subscription.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.